About Us

​Welcome to G3M! By shopping with us, you agree to the following terms. We’ve combined everything into one clear page for your convenience.

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1️⃣ About Us - G3M Limited | Email: geniustreez@gmail.com | Phone: +44 7349 767936 

 

2️⃣ Using Our Website

• You must be 18 or over to place an order.

• You agree to provide accurate details when ordering.

• We reserve the right to refuse or cancel orders if fraud is suspected.

 

3️⃣ Orders & Payments

• Prices are shown in GBP (£) and include UK VAT (if applicable).

• Payment must be made in full at checkout.

• We accept Visa, Mastercard, Amex, PayPal, Apple Pay, Google Pay, Klarna.

• You’ll receive an email confirmation after ordering.

 

4️⃣ Delivery

• We ship using Royal Mail to UK addresses.

• Estimated delivery times are shown at checkout.

• We’re not liable for postal delays or incorrect addresses.

 

5️⃣ Returns & Refunds

💡 Your Right to Cancel

• You can cancel within 14 days of receiving your order.

• After notifying us, you have 14 more days to send items back.

✅ What Can Be Returned?

• Items must be unused and in original packaging.

• We cannot accept returns for personalised items, perishable goods, or products like underwear/earrings (for hygiene reasons).

💰 Refunds

• Refunds are issued within 14 days of us receiving your return.

• We’ll refund the item price + standard delivery cost (not express upgrades).

• Return postage is paid by you, unless the item is faulty or incorrect.

⚠️ Faulty or Wrong Items

If your item arrives damaged or incorrect, contact us at [Your Email Address] within 30 days, and we’ll arrange a free return, replacement, or refund.

 

6️⃣ Privacy & Data Protection

📋 What We Collect

When you order, we collect your name, address, email, and (optional) phone number.

📦 Why We Use It

• To process and ship your order

• To contact you about your order (by email or WhatsApp Business)

🔐 How We Store It

• Data is securely stored on G3M’s protected servers.

• Only authorised staff can access it.

🗑️ Data Retention

• Data is deleted after the returns/refund period, unless you place another order.

• You can request account deletion at any time (if no orders are pending).

✅ Your Rights

Under UK GDPR, you can:
✔ Request access to your data
✔ Ask us to correct inaccuracies
✔ Ask us to delete your account once no orders are pending

 

7️⃣ Chargebacks & Disputes

• Please contact us first to resolve issues quickly.

• Chargebacks can take weeks to process through banks.

• We provide proof of delivery and communication records to handle disputes.

 

8️⃣ Limitation of Liability

• We are not responsible for events outside our control (e.g. postal strikes).

• Our total liability will not exceed the order value.

 

9️⃣ Governing Law

These terms are governed by the laws of England & Wales, and any disputes will be handled by UK courts.

 

🔟 Contact Us - 📧 geniustreez@gmail.com | 📞 +44 7349 767936